Refund Policy

Last updated: July 2026

1. Free trial

Every plan starts with a 2-day free trial that requires no credit card. You won't be charged anything unless you actively choose a paid plan at the end of the trial.

2. Annual billing

Plans are billed yearly, in advance, based on your selected tier. Your subscription covers the full year regardless of how much you use the Service during that time.

3. Refund window

• If you cancel within 14 days of your first payment, you're eligible for a full refund.
• After 14 days, fees already paid for the current billing year are non-refundable, but your access continues for the rest of the paid term.
• You can cancel at any time to stop the next year's renewal — you just won't get money back for the current term.

4. Custom domain add-on

The $100/year custom domain add-on follows the same refund window as your main plan. If cancelled after 14 days, the add-on fee for the current term is non-refundable.

5. Mid-term cancellation for service issues

If the Service is unavailable or materially defective for an extended period through our fault, contact us — we'll review and may issue a prorated refund at our discretion.

6. Enterprise plans

Refund terms for custom Enterprise contracts are set out in the individual agreement signed with your school, and take precedence over this general policy.

7. How to request a refund

Reach out through the "Get in touch" link on our homepage with your school name and billing email, and we'll process eligible requests within a reasonable timeframe.